Contact Information – LuxNorth

We’re here to help with any questions about frames, prescriptions, sizing, orders, or delivery.

Whether you know exactly what you’re looking for or just need a little guidance, feel free to get in touch.

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Customer Support

General Enquiries:
hello@luxnorth.co.uk

Prescription & Order Support:
hello@luxnorth.co.uk

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Address

LuxNorth
107 Gray Street
Broughty Ferry
Dundee
DD5 2DN
United Kingdom

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Response Times

We aim to respond to all enquiries within 1–2 working days.

Please note that response times may be slightly longer during busy periods or bank holidays.

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Prescription Queries

If you’re contacting us about a prescription order, please include:

• your order number
• your prescription details
• any relevant photos if applicable

This helps us resolve things as quickly as possible.

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Shipping & Returns

For information about delivery, returns, and refunds, please see our:

• Shipping Policy
• Returns & Refund Policy
• Terms of Service

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Social Media

You can also follow LuxNorth for new arrivals, updates, and styling inspiration:

instagram.com/lux.north
facebook.com/LuxNorthEyewear